Frequently Asked Questions

Technical questions

How to measure the SHS length required?
Measure from the underside of your bearer or joist you want to support to the bottom of where you you’re your base plate to be. You then take off 100mm for the adjustable top which now equals your cut length of the SHS. It is important to make sure you have this dimension correct. If in doubt call our office and double check, we are always available to assist.

How deep do I need to make my pier holes/footings?
Diameter and depth are to be determined by your engineer, differs greatly with active/non re-active soils. The Engineer will determine the depth of the footing and they can reduce the size and cost of the footing when the stump is adjustable. The Engineers determine the footing design and embedment based on soil tests. Historically the industry norm is 500mm of post to be cast into the concrete footing. A new trend is for all builders to treat the SHS with special coatings prior to casting them into the concrete. A bitumen or supa prime type of paint system is used.

Bolt down base plates how do I install them?
The base plate needs to be sealed with Sikaflex or equivalent after assembling the base plate. The base plates need to bolted down using chemsets as per your engineer’s specification.

Where should I connect my bracing?
Bracing is to connected as low as possible to the stump near the base and up to the bearer as close as possible to the stump. Engineers will specify where the connection is to be and the connection type. Typically the tek screws provide more than sufficient strength for the brace forces. The Bearers are normally bolted through with M12 galvanised bolts. Always refer to your engineer and certifier.

How high can I go with 75×75 shs before I need to upsize?
The certification is for 3m lengths and the structural engineer will always specify the material sizes inclusive of the wall thickness that is required. For upsizing & bracing requirements this needs to be calculated by your engineer

What size step stringer do I need to reach my landing height?
See step stringer info page for landing heights and adjustable bracket allowances. Please call our office with your dimensions and they can then assist you with the correct number of treads that may be required. We can also supply non-standard rise brackets to accommodate special rise requirements.

What engineering loads is the LevelMaster system capable of?

Products have been tested by a Certified Top Tier Australian University.

All the results are well in excess of design capacities and the results are available for any Engineers who may require further details.

What size fixings do I need into my footings?
Please contact LevelMaster for engineering technical requirements we can provide you with typical drawings which will greatly assist your Engineer with his calculations.


All information supplied is for general information and must be verified and or checked by Engineers for your Builder or House or Project LevelMaster is not responsible for the accuracy of detailed technical designs.


Administration questions

What are my freight charges?
Contact LevelMaster to receive an obligation free quote and simply supply delivery address and postcode.

How do I pay for my invoice?
You can pay by credit card by using the link given to you on your send invoice, pay pal or bank transfer to details at bottom of your invoice.

Do Levelmaster have distributors?
Yes we do have retail outlets in suburban and rural independently operated hardware stores please call our office or check our distributor page for your local outlets.


General questions

Does LevelMaster supply hot dipped galvanised stumps?
Yes, LevelMaster can supply hot dipped galvanised stumps precut to your desired length and even pre-assemble each stump for you prior to dispatch

Does LevelMaster supply the duragal, supagal or galforce stumps?
Yes, LevelMaster can supply the pre-coated options which is galforce so it is coated on the inside and the outside of the steel precut to any length up to 12m lengths. LevelMaster also supply fully assembled stumps of both the weld on and the screw on version custom made to customer’s orders.

Does LevelMaster supply customised items?
Yes, LevelMaster can fabricate stumps, adjustable & nonadjustable tops to your requirements along with a custom range of other brackets for buildings.

Does LevelMaster supply & install?
We do have a range of installers who operate their own independent house restumping and reblocking businesses. We only do the referral. Installations are not in LeverlMaster scope or supply as LevelMaster only supply products.