Frequently Asked Questions

Technical questions

How to measure the SHS length required?
Measure from the underside of your bearer, or joist you want to support, to the bottom of where you want your base plate to be. You then take off 100mm for the adjustable top which leaves your cut length for the SHS. Also it is important to make sure you have this dimension correct so if in doubt call our office as we are available to assist.

How deep do I need to make my pier holes/footings?

Engineers will work out the diameter and depth of the footing based on soil tests. Footing design also differs depending on the soil classification and how active/ non-reactive the soil is. An upside is that engineers can use levelmaster’s adjustment component to reduce the stump’s size and cost. The historic industry normal is 500mm of post to be cast into the concrete footing. A new trend is for all builders to treat the SHS with special coatings prior to casting them into the concrete. The coating is bitumen or a supa prime type of paint system.

How do I install base bolt down plates?
After assembly the base plate needs to be sealed with Sikaflex or equivalent. The base plates need to bolted down using chemsets as per your engineer’s specification.

Where should I connect my bracing?
Connect as low as possible to the stump near the base and up to the bearer as close as possible to the stump. Engineers will also specify where the connection is to be and the connection type. Typically the tek screws provide more than sufficient strength for the brace forces. The Bearers are normally bolted through with M12 galvanised bolts.

How high can I go with 75×75 shs before I need to upsize?
The certification is for 3m lengths and the engineer will always specify the material sizes required. Likewise up sizing & bracing requirements need to be calculated by your engineer

What size step stringer do I need to reach my landing height?
See step stringer info page for landing heights and bracket allowances. If you know the dimensions needed than our office can assist you in working out the treads required. We can also supply non-standard rise brackets to accommodate special rise requirements.

What engineering loads is the LevelMaster system capable of?

A certified top tier Australian University has independently tested Level Master’s products. All the results are in excess of design capacities and are available for any Engineers who require further details.

What size fixings do I need into my footings?
Please contact LevelMaster for engineering technical requirements we can provide you with typical drawings. These will certainly assist your Engineer with their calculations.

 

 

*** DISCLAIMER***
All information supplied is for general information and consequently must be verified by Engineers for your Builder or Project. LevelMaster is not responsible for the accuracy of detailed technical designs.

 

Administration questions

What are my freight charges?
Contact LevelMaster and provide your address as well as your postcode to receive an obligation free quote.

How do I pay for my invoice?
You can pay by either Direct deposit or credit card (all credit cards incur a 2.2% surcharge). All payment information is provided at the bottom of your invoice.

Does Levelmaster have distributors?
Yes we do have retail outlets in both suburban and rural hardware stores, please call our office for your local outlets.

 

General questions

Does LevelMaster supply hot dipped galvanised stumps?
Yes, LevelMaster can supply hot dipped stumps pre-cut to your desired length. We can pre-assemble each stump for you prior to dispatch if desired. The hot dipped option however incurs a longer lead time.

Does LevelMaster supply the duragal, supagal or galforce stumps?
Yes, in addition to hot dipped gal LevelMaster can also supply galforce steel. Have it cut to any length up to 12m and also fully assembled to your requirement.

Does LevelMaster supply customised items?
Yes, LevelMaster can fabricate stumps to your requirements as well as a custom range of other brackets for buildings.

Does LevelMaster supply & install?
LevelMaster does not install or re-stump houses however we will happily refer you to a range of independent house re-stumping business.